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'User Research' & 'SaaS UX Design' certificate courses enrolling now for January 15th 2024 Start Dates.
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User Research: (UX Certified)

Suitable for aspiring UX professionals with < 1 year of experience (or no experience)

Enrol: Register Now
Duration: 8 weeks, at your pace
Level: Beginner - Intermediate
UXI Certification: Shareable Certificate
Mentored: Yes
Price: €499

Customer_Development_UX_Research

Learn Online, At Your Own Pace

Learn how to conduct qualitative 'UX Research' techniques and generate insight validation and direction for your product or service. This is how to bring internal stakeholders on a journey with you.

Conduct ethnography and guerrilla prototype testing to help your team avoid building experiences or features that your customers don't need.

Enrol now and book your seat. This course is online, 6 weeks long and self paced. Mentors will meet weekly through one-one's and webinars to help guide curriculum and your success.

This course starts November, Monday 16th, 2020, Online.


What You Will Learn

  • User Research Intro
  • Research Techniques
  • User Performance Metrics
  • Co-Creation With Customers
  • Competitor Benchmarking
  • Buyer Persona Creation
  • Mapping Qual / Quant Data
  • Usability / A/B Testing
  • Low fidelity Wire-framing
  • Workshop Facilitation
  • Stakeholder Communication Strategy
  • Getting Buy In


Skills You Will Gain

  • User Interviewing
  • Data Analysis & Mapping
  • Competitor / Market Research
  • Workshop Facilitation Skills
  • User Journey Mapping
  • Prototype Testing
  • Stakeholder Management
  • Proposition Validation
  • Working with Product Teams
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Excellent
Based on 9 reviews
Muneeb Arain
Muneeb Arain
2021-10-21
Mark was my UX mentor in 2019, since then I have had a few job opportunities in the industry and have really settled in. A lot of his practices are very beneficial and can be seen being used on a day-to-day basis in the real work field. I couldn't be more thankful for his patience and teachings that have helped shaped me to the product designer I am toady. Thanks Mark!
Lauren Hurley
Lauren Hurley
2021-08-10
Mark was my mentor for a UX Design course I took through Springboard. He was very helpful and I felt like I learned a lot; he’s also very easy to work with and has great communication skills.
Keon Vines
Keon Vines
2021-07-21
As a student of the UX institute I can confidently say that It has prepared me for working in this field. I believe everyone and anyone can benefit greatly by participating the courses offered.
Gregory Prosser
Gregory Prosser
2021-06-14
Due to Mark's years of experience in UX, he provides unique, industry-focused advice. While working to sharpen my UX skills Mark instilled confidence in me through encouragement and proper mentorship. Thank you, Mark, for teaching and challenging me to be a better designer. I feel extremely lucky to have had the opportunity to work with you!
Gene Murphy
Gene Murphy
2021-02-10
It's been great working with the team here on a lot of different projects including training for corporate teams, early stage startups and guest events to our global community for early stage tech founders. They have a great way of working with their different audiences and I personally always come away learning something new so I would highly recommend getting in touch with the team.
Jake Phillips
Jake Phillips
2020-12-08
Mark and UXI have contributed significantly to supporting startups in the ecosystem through his mentoring. He's an active participant at our First Fridays for Startups program and look forward to more of the same.
Steven Yeo
Steven Yeo
2020-12-04
Mark is an honest, experienced, and human UX designer. He has helped me gain the knowledge that only comes from years of experience doing UX with real clients - the things that many courses or books often miss. Believing that UX is ever-growing, Mark will never claim himself to be the UX expert; however, his knowledge around the digital world is well worth learning under. Thank you, Mark!
Luke Fitzgerald
Luke Fitzgerald
2020-11-20
The support and mentoring I received from Mark was second to none, I now feel more confident to approach complex UX issues and provide a better experience for the users of my own site and those of my clients. Couldn't recommend UX Institute highly enough, a fantastic deep learning experience delivered in such a relaxed and well-structured manner.